01.com Great Jobs

• Primary Support:
     Support Specialist - Night (Third) Shift or Netherlands-based day shift


• Secondary Support :
     Systems Administrator - Night (Third) Shift or Netherlands-based day shift


• Programming:
     none current.


• Sales & Marketing:
     none current.
  
  
• Administration:
     none current.

01.com Work Environment

Unsatisfied with your current position? Good. Can't be satisfied by any "job"? Good. Ready to improve things? Good! We empower our team. Continuously identifying opportunities for improvement, we expect and reward consistent consideration, efficient prioritization and Action.

First and foremost customer service specialists, we're a close-knit team of articulate, empathetic, self-motivated technologists who typically share a passion for open-sourced based solutions, a tender spot for Apple products, and a cheerful resignation that yes, we also do Windows.

We eat our own dog food. So we use Zimbra as the central collaboration solution for the company, in addition to iPhones, Blackberry and other mobile devices, to stay in touch with each other and our customers. We have integrated other systems, including a central, Ajax-based enterprise web ticketing system that provides transparency, tracking our activities and responses, and enabling us to hand-off work to each other seamlessly. And we use an Asterisk-based telephone system and soft-phones on our computers to receive in-bound calls from around the world, and forward them to the right person for the best response.

All this technology is for a purpose. Most of us work from home, or offices near to our homes (for better or for worse, but not for lunch). Besides occasional visits to the data centers, we gather periodically at our office in Lincoln Park, Chicago, altogether, and sometimes by department. The technology provides a context for our work, and enables a convenient, Greener lifestyle, that adds materially to the job benefits.

Writing of benefits... for qualifying part-time, and all full-time employees the company provides smart phone, computer, life, health, and dental insurance, a 401K with contribution matching.

We have a new full-time position we're looking to hire, supporting clients of our Zimbra solutions. This is a great job for someone who wants a rewarding opportunity outside the corporate norm. After your training period, you may work from home, since our tools are all secure, web-based... we even use soft-phones and headsets, or work from our Lincoln Park, Chicago office. Opportunity for advancement within the company, and emphasis on cross-training, self-study and formal training. We want candidates who have a flexible schedule as well as a positive attitude towards teamwork.

Schedule flexibility is necessary. This is expected to be a position with 5 consistent night shifts, or if in the Netherlands, then a shift starting about 9AM each day, however, we may ask you to accept other shifts as needed to fulfill our commitment to 24/7 live customer service.

Customer service skills, excellent verbal and written communication, rapid typing, comfort managing simultaneous requests, expertise of how to configure mail clients on both Mac and Windows are all considered essential. Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

We have a new full-time position we're looking to hire on our systems administration team, supporting clients of our Zimbra solutions. The top requirements for this position are good communication skills and a demonstrable committment to customer service, as you will be required to interact with many clients on a daily basis by chat, ticketing system, and sometimes by phone.

This position involves remote systems administration, maintenance and scripting of servers in our Chicago and Amsterdam data centers, as well as remote maintenance of clients' servers globally. It is expected the position will require on-call duties at least one weekend every month.

Candidates should have familiarity with postfix, MySQL and Posix operating systems. Conversant with data set synchronization problems and solutions, DNS, LDAP, Jetty, and TCP/IP. Experience in at least one of the following: C++, Ajax, Java, Perl, or PHP is appreciated. Direct experience with Zimbra a material plus. Developers with experience in systems administration encouraged to apply.

Training will take place at our Lincoln Park, Chicago offices, and this is expected to be a work-from-home position. We are interviewing local candidates only in the Chicago, U.S. or Amsterdam, Netherlands area. Candidates in the Netherlands would be expected to begin work between 7 and 9 AM local time. We will not pay for relocation. Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.