• All positions telecommute
• 100% family health/dental premiums
• % matching 401K

Work from home with the most experienced provider of Zimbra hosting, managed & professional services worldwide.

Help teams to evolve from email to open collaboration: a foundation for success.

01.com Great Jobs

• Primary Support:
     1. Support Specialist
  


• Secondary Support :
     2. Systems Administrator
     3. Senior Systems Engineer
     4. Professional Services Manager
  


• Programming and Development:
     5. Development Manager
     6. Developer
  


• Sales & Marketing:
     7. Sales Admin
  


• Administration:
     8. Accountant - Part-time hired
  

01.com Work Environment

Work-from-home. Yes, we are a zero-commute company.

First and foremost customer service specialists, we're a close-knit team of articulate, empathetic, self-motivated, career technologists who typically share a passion for open-sourced-based solutions, a tender spot for Apple products, and a cheerful resignation that yes, we also do Windows.

We eat our own dog food. So we use Zimbra as the central collaboration solution for the company, in addition to iPhones, Blackberry and other mobile devices, to stay in touch with each other and our customers. We have integrated other systems, including a central, Ajax-based enterprise web ticketing system that provides transparency, tracking our activities and responses, and enabling us to hand-off work to each other seamlessly. And we use an Asterisk-based telephone system and soft-phones on our computers to receive in-bound calls from around the world, and forward them to the right person for the best response.

All this technology is for a purpose. Most of us work from home, or offices near to our homes ("for better or for worse, but not for lunch"). We gather periodically at our office in Lincoln Park, Chicago, altogether, and sometimes by department. The technology provides a context for our work, and enables a convenient, Greener lifestyle, that adds materially to the job benefits.

Writing of benefits... for qualifying part-time, and all full-time employees the company provides smart phone, computer, life, 100% health and dental insurance premium, and a 401K with contribution matching. More About 01.com.

General Employment Requirements

Positive, results-oriented working without close supervision, committed to self-improvement, and demonstrably:

A new full-time position reporting to the Support Manager supporting clients of our Zimbra solutions. This is a great job for someone who wants a rewarding opportunity outside the corporate norm. You will work from home, since our tools are all secure, web-based... we even use soft-phones and headsets. Opportunity for advancement within the company, and emphasis on cross-training, self-study and formal training. We want candidates who have a flexible schedule as well as a positive attitude towards teamwork.

Schedule flexibility is necessary, we may ask you to accept shifts as needed to fulfill our commitment to 24/7 live customer service.

Customer service skills, excellent verbal and written communication, rapid typing, comfort managing simultaneous requests, expertise in how to configure mail clients on both Mac and Windows are all considered essential. Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

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A new full-time position leading the team reporting to the Professional Services Manager (PSM), supporting our internal systems, and clients of our Zimbra solutions. This is a great job for someone who wants a rewarding opportunity outside the corporate norm. You will work from home, since our tools are all secure, web-based... we even use soft-phones and headsets. Opportunity for advancement within the company, and emphasis on cross-training, self-study and formal training. Schedule flexibility necessary, as part of a team assisting with off-hours upgrades and responding to emergency support requests.

Expertise with Linux (RHEL), mail systems, hosting/SaaS industry, and migrations required, Windows server trouble-shooting experience preferred, customer service skills, excellent verbal and written communication, rapid typing, comfort managing simultaneous requests, familiarity with ticketing systems, teamwork, expertise in how to configure mail clients on both Mac and Windows are all considered essential. VMware certification preferred. RHCE a plus. Formal education in computer science or engineering a plus.

Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

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A new full-time, senior position reporting to the Professional Services Manager, assisting with and as needed leading the support and development of our internal systems, and supporting clients of our Zimbra solutions.

This is a great job for someone who wants a rewarding opportunity outside the corporate norm. You will work from home, since our tools are all secure, web-based... we even use soft-phones and headsets. Opportunity for advancement within the company. Schedule flexibility necessary, as part of a team assisting, and at times leading off-hours upgrades and responding to emergency support requests.

Expertise with Linux (RHEL), systems architecture design, data storage and replication, fail-over, business continuity, DNS, mail systems, anti-virus/spam solutions and migrations required, software development experience with expertise in databases preferred, material experience with Zimbra and the hosting/service/SaaS provider industry required, Windows server trouble-shooting experience preferred. Customer service skills, excellent verbal and written communication, rapid typing, comfort managing simultaneous requests required. Formal education in computer science preferred. Masters degree preferred. VMware certification preferred.

Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

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A new full-time, senior position reporting to the Director of Operations, leading the systems administration team, and managing the technical projects supporting our enterprise Zimbra solutions.

This is a great job for someone who wants a rewarding opportunity outside the corporate norm. You will work from home, since our tools are all secure, web-based... we even use soft-phones and headsets. Opportunity for advancement within the company.

Technical project management expertise required, formal education/certification preferred. Should possess team development, management and leadership experience, experience using ticketing and phone systems, customer service skills, excellent verbal and written communication, rapid typing, comfort managing simultaneous requests, familiarity with Linux/Windows server administration - particularly email servers, anti-virus/spam solutions and migration preferred. MBA a plus. VMware certification preferred. Experience managing customer relationships with C-level executives preferred.

Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

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A new full-time, senior position reporting to the Director of Operations, leading the development team, and managing internal and external development in support of our clients, and Zimbra solutions.

This is a great job for someone who wants a rewarding opportunity outside the corporate norm. You will work from home, since our tools are all secure, web-based... we even use soft-phones and headsets. Opportunity for advancement within the company.

Team development, management and leadership experience, proven ability to translate business requirements into prioritized, functional requirements, software development and management expertise required. Candidates should have familiarity with postfix, MySQL and Posix operating systems. Conversant with data set synchronization problems and solutions, DNS, LDAP, Jetty, and TCP/IP. Experience in at least one of the following: C++, Ajax, Java, Perl, or PHP required.

Experience using ticketing and phone systems, customer service skills, excellent verbal and written communication, rapid typing, comfort managing simultaneous requests, familiarity with server administration - particularly email and directory servers preferred. Degree in computer science, masters' degree, and formal project management training preferred.

Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

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A new full-time, senior position reporting to the Development Manager, helping to develop new products and services for clients of our 24/7 Zimbra solutions.

Candidates should have familiarity with postfix, MySQL and Posix operating systems. Conversant with data set synchronization problems and solutions, DNS, LDAP, Jetty, and TCP/IP. Experience in at least one of the following: C++, Ajax, Java, Perl, or PHP is appreciated. Direct experience with Zimbra and/or zimlet development, billing systems and portal development a material plus. Developers with experience in systems administration encouraged to apply.

This is a great job for someone who wants a rewarding opportunity outside the corporate norm. You will work from home, since our tools are all secure, web-based... we even use soft-phones and headsets. Opportunity for advancement within the company, and emphasis on cross-training, self-study and formal training.

Experience using ticketing and phone systems, customer service skills, excellent verbal and written communication, rapid typing, comfort managing simultaneous requests preferred. Formal education in computer science preferred. Master's degree a plus.

Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

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A new full-time position reporting to the Director of Sales, supporting clients of our Zimbra solutions. This is a great job for someone who wants a rewarding opportunity outside the corporate norm. You will work from home, since our tools are all secure, web-based... we even use soft-phones and headsets. Opportunity for advancement within the company, and emphasis on cross-training, self-study and formal training. We want candidates who have a positive attitude towards teamwork.

Requirements:

1. Demonstrable customer service skills
2. Excellent verbal and written communication skills
3. Strong attention to detail skills
4. Good phone persona and active listener
5. Proficient in word processing and spreadsheet tools
6. Phone/chat sales and/or office administration experience
7. Must be self accountable and meet stated obligations
8. Demonstrable ability to manage complexity
9. Proven ability to collaborate effectively
10. Ability to learn quickly and muiti-task effectively
11. Multi-year experience working with email and collaboration tools
12. Proven ability to prioritize and complete tasks under pressure

Because we work with clients in the financial and health care industries, a successful U.S. candidate must pass a background check prior to hire.

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